FullSpeedBroadband
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Frequently Asked Questions
Q: Why should I go with your service?
A: Because it's awesome, and will simplify your life. We're striving to provide simple, no-fuss Internet access to every customer we can reach, city or county. We're not interested in making your life complicated with limits or outages or throttling or overage fees or anything. We feel that Internet access is best appreciated when you can use it without worry or limits.
A: Because it's awesome, and will simplify your life. We're striving to provide simple, no-fuss Internet access to every customer we can reach, city or county. We're not interested in making your life complicated with limits or outages or throttling or overage fees or anything. We feel that Internet access is best appreciated when you can use it without worry or limits.
Q: How does the service work?
A: A small device is installed on the outside of your house to receive signal from a high location like a tower, where our equipment is installed and broadcasting. This signal from the tower is caught by the device on your house, and wired to the inside. Once inside your house the connections are typical - computers can be plugged in, or a wireless router added.
It's not a satellite connection, the signal is coming from a tower, not from a satellite high up in orbit. It's not a cellular connection like a hotspot, it uses no cell phone style connections, but the signal is broadcast from a tower. It's different from everything else.
A: A small device is installed on the outside of your house to receive signal from a high location like a tower, where our equipment is installed and broadcasting. This signal from the tower is caught by the device on your house, and wired to the inside. Once inside your house the connections are typical - computers can be plugged in, or a wireless router added.
It's not a satellite connection, the signal is coming from a tower, not from a satellite high up in orbit. It's not a cellular connection like a hotspot, it uses no cell phone style connections, but the signal is broadcast from a tower. It's different from everything else.
Q: Can I get service in my area?
A: We expect to grow quite a bit. Check our coverage map for more details about the initial coverage areas. If your location is on the map, you can proceed with signing up. If your area doesn't currently show coverage, tell us and so we can include you as we grow.
A: We expect to grow quite a bit. Check our coverage map for more details about the initial coverage areas. If your location is on the map, you can proceed with signing up. If your area doesn't currently show coverage, tell us and so we can include you as we grow.
Q: How fast is it?
A: Different plans get different speeds, so you can get a connection that's as fast as you need. Even our most affordable plan is at least 100x faster than dial-up, and is more than fast enough for streaming videos and music, not to mention normal web browsing. High level plans with business-grade speeds are also available. Check out the Pricing page for more details.
A: Different plans get different speeds, so you can get a connection that's as fast as you need. Even our most affordable plan is at least 100x faster than dial-up, and is more than fast enough for streaming videos and music, not to mention normal web browsing. High level plans with business-grade speeds are also available. Check out the Pricing page for more details.
Q: My current provider charges me more or cuts down my speeds when I hit a certain data usage amount. Will my service stop, cost more, or slow down once I hit a certain amount of downloads?
A: No. Your service is unlimited, and your speeds stay constant, even if you download a lot. We will not slow you down, or cut you off, or charge you more, no matter how much data you use.
A: No. Your service is unlimited, and your speeds stay constant, even if you download a lot. We will not slow you down, or cut you off, or charge you more, no matter how much data you use.
Q: Can I move around with my service?
A: This service is based on a fixed point location. It doesn't use cellular technology, and is not portable - it can't travel with you. If you want to move around in your home or business, a wifi router can be connected to our service to allow things like laptops, tablets, or phones to connect wirelessly.
A: This service is based on a fixed point location. It doesn't use cellular technology, and is not portable - it can't travel with you. If you want to move around in your home or business, a wifi router can be connected to our service to allow things like laptops, tablets, or phones to connect wirelessly.
Q: You say there are no complicated paper bills. How will I pay for my service?
A: When you sign up for service with us, you create an account in our online system. Your profile will include your credit card information, stored securely. Every month, your card is billed for the same amount. There are no surprises, no overage charges, no variable fees, no special promotional or limited time deals, and no contracts. The amount billed to your card won't change unless you decide to change your service.
A: When you sign up for service with us, you create an account in our online system. Your profile will include your credit card information, stored securely. Every month, your card is billed for the same amount. There are no surprises, no overage charges, no variable fees, no special promotional or limited time deals, and no contracts. The amount billed to your card won't change unless you decide to change your service.
Q: If I have a problem with my service, who do I call?
A: You can call us! Visit our Contact page for that information, or to email us. Right now you'll be calling our sister company, Eagle Technologies with our normal phone numbers, using our local people on the phones for questions and support. Together, we will figure out what problems you have and fix them. If we find the problem is with your computer instead, we can change our focus to resolving that, with the help of the technicians at Eagle Technologies.
A: You can call us! Visit our Contact page for that information, or to email us. Right now you'll be calling our sister company, Eagle Technologies with our normal phone numbers, using our local people on the phones for questions and support. Together, we will figure out what problems you have and fix them. If we find the problem is with your computer instead, we can change our focus to resolving that, with the help of the technicians at Eagle Technologies.
Q: What does 'No Forced Bundles' mean?
A: We simply offer Internet service, not television or phones. That's not our goal. We know that you need good Internet service, so that's our focus - plain and simple.
A: We simply offer Internet service, not television or phones. That's not our goal. We know that you need good Internet service, so that's our focus - plain and simple.
Q: I only live in the area part time, and for months at a time my home is empty. Do I need to pay for my Internet the whole time?
A: Nope! For a very small monthly fee, if you let us know when you're leaving we can turn off your connection but keep your account active. Then all you need to do is let us know when you're in your home again and your Internet can be turned back on with little to no delay.
A: Nope! For a very small monthly fee, if you let us know when you're leaving we can turn off your connection but keep your account active. Then all you need to do is let us know when you're in your home again and your Internet can be turned back on with little to no delay.
Q: I need a fixed IP address along with my Internet service, can you provide me one with my Internet service?
A: Yes we can, but not with every plan. Currently fixed IP services are only available with our two highest tier plans, Gold and Platinum, for an additional small monthly fee. Please Contact Us if this is a service that you need.
A: Yes we can, but not with every plan. Currently fixed IP services are only available with our two highest tier plans, Gold and Platinum, for an additional small monthly fee. Please Contact Us if this is a service that you need.
